Terms of service

§1 Introductory Provisions

1. The velazo.pl online store, available at velazo.pl, is operated by

U2 COMPANY SP. Z O.O., UL. PUŁAWSKA 221 / 1, 02-715 WARSAW, Poland

NIP: 7011104333, REGON: 523032819

All trademarks, logos, and intellectual property related to the VELAZO brand are the property of U2 COMPANY SP. Z O.O. Any unauthorized use or reproduction of these materials is strictly prohibited.

2. These Terms and Conditions are addressed to both Consumers and Entrepreneurs using the Store and define the rules for using the Online Store and the rules and procedure for concluding Sales Agreements with Customers remotely via the Store.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the website, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, you may not access the website or use any Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools added to the current store will also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted by Shopify Inc. They provide us with an online e-commerce platform that enables us to sell our products and Services to users.

§2 Definitions

1. Consumer – a natural person concluding a contract with the Seller within the Store, the subject matter of which is not directly related to their business or professional activity.

2. SELLER; SERVICE PROVIDER – Yanguan Zhang, operating under the name U2 COMPANY SP. Z O.O., UL. PUŁAWSKA 221 / 1, 02-715 WARSAW, Poland

NIP: 7011104333, REGON: 523032819, email address: info@velazo.pl, telephone number: +48 573 202 087

3. Customer – any entity making purchases through the Store.

4. Entrepreneur – a natural person, legal person, or organizational unit without legal personality, granted legal capacity by a separate act, conducting business activity on its own behalf and using the Store.

5. Store – the online store operated by the Seller at velazo.pl.

6. Distance Contract – a contract concluded with the Customer as part of an organized distance contracting system (within the Store), without the simultaneous physical presence of the parties, with the exclusive use of one or more means of distance communication up to and including the conclusion of the contract.

7. Terms and Conditions – these Store Terms and Conditions.

8. Order – a declaration of intent by the Customer submitted via the Order Form, directly leading to the conclusion of a Product Sales Agreement with the Seller.

9. Account – the customer's account in the Store, which collects data provided by the Customer and information about Orders placed by the Customer in the Store.

10. Registration Form – a form available in the Store that allows the creation of an Account.

11. Order Form – an interactive form available in the Store that allows the Customer to place an Order, in particular by adding Products to the Cart and specifying the terms of the Sales Agreement, including delivery and payment methods.

12. Cart – a component of the Store's software that displays the Products selected by the Customer for purchase, and allows the Customer to determine and modify Order details, in particular the quantity of products.

13. Product – a movable item/service available in the Store that is the subject of the Sales Agreement between the Customer and the Seller.

14. Sales Agreement – a Product sales agreement concluded or entered into between the Customer and the Seller via the Online Store. A Sales Agreement also means – as applicable to the Product's features – a service agreement and a contract for specific work.

§3 Contacting the Store

1. Seller's address: UL. PUŁAWSKA 221 / 1, 02-715 WARSAW

2. Seller's email address: info@velazo.pl

3. Seller's telephone number: +48 573 202 087

4. Seller's bank account number: PL38 2490 0005 0000 4530 0032 6385 (PLN)

5. The Customer may communicate with the Seller using the addresses and telephone numbers provided in this section.

6. The Customer may communicate with the Seller by telephone during the following business hours: Monday – Friday, 9:00 AM – 4:00 PM.

§4 Technical Requirements

1. To use the Store, including browsing the Store's assortment and placing orders for Products, the following are required:

a device with internet access and a web browser,
an active email account,
cookies enabled.

§5 General Information

1. To the fullest extent permitted by law, the Seller is not liable for any disruptions, including interruptions in the operation of the Store, caused by force majeure, unauthorized actions of third parties, or incompatibility of the Online Store with the Customer's technical infrastructure.

2. Browsing the Store's assortment does not require creating an Account. Orders for Products in the Store's assortment can be placed by the Customer either after creating an Account in accordance with the provisions of § 6 of the Terms and Conditions, or by providing the necessary personal and address data to enable Order fulfillment without creating an Account.

3. Prices listed in the Store are in Polish zloty and are gross prices (include VAT).

4. The final amount payable by the Customer consists of the price of the Product and the cost of delivery (including transportation, delivery, and postal fees), of which the Customer is informed on the Store's website when placing the Order, including when expressing their intention to be bound by the Sales Agreement.

5. In the case of an Agreement covering a subscription or the provision of services for an indefinite period, the final price is the total price including all payments for the billing period.

6. If the nature of the subject matter of the Agreement does not, reasonably, allow for the advance calculation of the final price, information on the method of price calculation, as well as transportation, delivery, postal, and other costs, will be provided in the Store in the Product description.

§ 6 Account Creation

1. To create an Account in the Store, complete the Registration Form. You must provide the following information: First Name, Last Name, Email Address, and Password. If you are purchasing as an Entrepreneur, you must also provide your Company Name and Tax Identification Number (NIP) to issue an invoice.

2. Creating an Account in the Store is free.

3. Logging in to the Account is done by entering the login and password specified in the Registration Form.

4. The Customer may delete their Account at any time, without providing a reason and without incurring any fees, by sending an appropriate request to the Seller, in particular via email or in writing to the addresses provided in § 3.

§ 7 Ordering Rules

1. To place an Order, you must:

log in to the Store (optional);

Select the Product that is the subject of the Order, and then click the "Add to Cart" button (or equivalent);

Log in or use the option to place an Order without registration;

If you choose to place an Order without registration, complete the Order Form by entering the recipient's details and the address to which the Product is to be delivered, select the shipping method (method of delivery of the Product), enter the invoice details if different from the recipient's details,

Click the "Order with payment obligation" button,

Choose one of the available payment methods and, depending on the payment method, pay for the order within the specified time, subject to § 9, point 3.

§ 8 Offered Payment and Delivery Methods

1. The Customer can use the following delivery methods or personal pickup.

2. The Customer can use the following payment methods: click and check

§ 9 Execution of the Sales Agreement

1. The Sales Agreement between the Customer and the Seller is concluded after the Customer places an Order using the Order Form in the Online Store in accordance with § 7 of the Terms and Conditions.

2. After placing the Order, the Seller immediately confirms its receipt and simultaneously accepts the Order for processing. Confirmation of receipt of the Order and its acceptance for processing occurs by the Seller sending the Customer an appropriate email to the Customer's email address provided during the Order placement process. This email message contains at least the Seller's statement of receipt of the Order and its acceptance for processing, as well as confirmation of the conclusion of the Sales Agreement. Upon receipt of the above email by the Customer, the Sales Agreement between the Customer and the Seller is concluded. 3. If the Customer chooses:

payment by bank transfer, electronic payment, or payment by card, the Customer is obligated to make the payment within 7 calendar days from the date of conclusion of the Sales Agreement – otherwise, the order will be canceled.

payment by cash on delivery – the Customer is obligated to make the payment upon delivery. In the case of cash payment upon personal collection of the shipment, the Customer is obligated to make payment upon delivery within 7 days of receiving notification that the shipment is ready for collection.

4. If the Customer has chosen a delivery method other than personal collection, the Product will be shipped by the Seller within a maximum of 5 business days (subject to paragraph 5 of this section), in the manner selected by the Customer when placing the Order.

5. In the case of:

ordering Products with different delivery times, the delivery date is the longest specified date.

ordering Products with different delivery times, the Customer may request delivery of the Products in parts or delivery of all Products after the entire order is completed.

6. The beginning of the Product delivery period to the Customer is calculated as follows if the Customer has chosen a payment method:

by bank transfer, electronic payment, or payment card – from the date the payment is credited to the Seller's bank account. Cash on delivery – from the date of conclusion of the Sales Agreement

7. If the Customer chooses to collect the Product in person, the Product will be ready for collection by the Customer within the time specified in the Product description. The Seller will additionally inform the Customer about the Product's readiness for collection by sending an appropriate email to the Customer's email address provided when placing the Order.

8. If Products with different collection readiness dates are ordered, the Customer may collect the Products in parts (depending on their readiness for collection) or collect all Products after the entire order is completed.

9. Product delivery takes place within the European Union.

10. Product delivery to the Customer is subject to a fee, unless the Sales Agreement provides otherwise. Product delivery costs (including transportation, delivery, and postal fees) are indicated to the Customer on the Online Store's website in the "Delivery Methods" tab and during the Order placement process, including when the Customer expresses their intention to be bound by the Sales Agreement.

11. Personal collection of the Product by the Customer is free of charge.

§ 10 Withdrawal from the Contract

This section applies to consumers and other entities to whom consumer protection provisions apply under generally applicable law.

The consumer may withdraw from the Sales Contract within 100 days without giving any reason. The period begins upon delivery of the Product to the Consumer or a person designated by the Consumer other than the carrier. This right can also be exercised before receiving the goods.

You may test the received goods to the extent necessary to determine the nature, characteristics, and functioning of the goods. The goods may be tested with the right of withdrawal only to the extent permitted in a brick-and-mortar store, i.e., they may be unpacked and inspected, but may not be installed or used, even once. Please remember that the goods you wish to withdraw from must be in a resalable condition, i.e., free from signs of use, complete (this also applies to accessories, packaging, and documentation), and undamaged.

The Consumer may withdraw from the Contract by submitting a declaration of withdrawal to the Seller. To meet the withdrawal deadline, it is sufficient for the Consumer to send the declaration before the expiry of this deadline.

The declaration may be sent by traditional mail or electronically by sending the declaration to the Seller's email address. The declaration may also be submitted on the provided form, but this is not mandatory.

If the Consumer submits the declaration electronically, the Seller will immediately send the Consumer a confirmation of receipt of the declaration of withdrawal to the email address provided by the Consumer.

In the event of withdrawal, please return the goods to us immediately, along with all packaging, documentation, and proof of purchase, no later than 14 days from the date on which you submitted the declaration of withdrawal.

When sending the parcel, please ensure that it is adequately protected against damage in transit. In accordance with the Consumer Rights Act, you are responsible for the costs of returning the goods you have withdrawn from, according to the price list of the postal operator or other carrier.

We will refund the price of the goods, including the shipping costs, immediately, but no later than 14 days from the date of receipt of the goods or proof of their return, to the bank account you provided. However, we may withhold the refund until we receive the goods back or provide proof of their return, whichever comes first.

However, if we determine that the returned goods are in a condition worse than required by the Consumer Rights Act, we will offset the compensation due to us against the refund of the price of the goods and the shipping costs to which you are entitled. Upon request, we will provide evidence of the identified damage to the goods.

The right of withdrawal does not apply, among other things, to contracts for non-prefabricated goods manufactured according to the consumer's specifications, as well as in other cases referred to in Article 38 of the Consumer Rights Act.

The Seller does not accept cash-on-delivery shipments.

§ 11 Complaints and Warranty

1. The Sales Agreement covers new and used Products. The condition of each used Product is described in detail on the Store's website.

2. The Seller is obligated to deliver the Goods to the Customer in accordance with the Agreement.

3. The Goods are considered to be in compliance with the Agreement if, in particular, the following are in compliance with the Agreement:

description, type, quantity, quality, completeness, and functionality,
suitability for the specific purpose for which you require it, of which you notified us no later than at the time of concluding the contract and which we have accepted,
the goods must also be suitable for the purposes for which they are typically used, taking into account applicable laws, technical standards, and good practices,
the goods must also be in the quantity and have the characteristics, including durability and safety, that are typical of goods of this type and that you can reasonably expect, taking into account the nature of the goods and our public assurances,
the goods must also be delivered with the packaging, accessories, and instructions that you can reasonably expect to be provided,
the goods must also be of the same quality as the sample or model we provided to you before concluding the contract and correspond to the description of such sample or model.

4. If, within two years of receipt of the goods, you find that the goods you received from us do not conform to the contract, you may submit a complaint to us by letter or email to the Seller's addresses provided in these Terms and Conditions.

5. Your complaint should include:

Your details – name, surname, address, telephone number, and email address;

Product details,
circumstances of the defect,
description of the defect and a photo(s),
preferred complaint resolution method: repair of the defect/replacement of the product/reduction of the product price/refund.

Please attach any proof of purchase from our store (e.g., sales receipt, VAT invoice, bank transfer confirmation, etc.) to your complaint.

6. For verification of the reported defect, at our request, please return the product in question along with your complaint to our company address ("Contact Us"), unless this will involve excessive difficulty.

7. We will respond to your complaint within 14 days of receiving it, in the same manner in which it was submitted.

8. Complaints are processed in accordance with the applicable provisions of the Civil Code and the Consumer Rights Act. Our response will include a justification.

9. If a warranty has been granted for the goods, information about it and its content will be included in the description of the goods in the Store.

10. We are liable for any lack of conformity of the goods with the contract existing at the time of delivery and revealed within two years of that date, unless the expiration date of the goods was extended in the offer or contract. It is presumed that any lack of conformity of the goods with the contract that became apparent within that period existed at the time of delivery, unless we prove otherwise or unless this presumption is inconsistent with the nature of the goods or the nature of the lack of conformity.

11. We are liable for any lack of conformity of the goods with the contract resulting from improper installation of the goods, if the improper installation carried out by you or at your request was due to errors in the instructions provided by us.

12. If the goods do not conform to the contract, you may request their replacement or repair. However, we may replace the goods if you requested a repair, or we may repair them if you requested a replacement, if bringing the goods into conformity with the contract in the manner you chose is impossible or would require us to incur excessive costs.

13. We will repair or replace them within a reasonable time and without undue inconvenience to you. The cost of repair or replacement will be borne by us.

14. You must make the goods subject to repair or replacement available to us. We will collect the goods from you at our expense.

15. If the goods were installed before the lack of conformity became apparent, we will dismantle the goods and reassemble them after the repair or replacement, or arrange for this to be done at our expense.

16. You are not obligated to pay for normal use of the goods that were subsequently replaced.

17. You may submit a declaration of price reduction or withdrawal from the contract to us if:

we have refused to bring the goods into conformity with the contract in accordance with Article 43d, paragraph 2 of the Consumer Rights Act,

we have failed to bring the goods into conformity with the contract in accordance with the provisions above,

the lack of conformity of the goods with the contract persists despite our attempts to bring the goods into conformity with the contract,

the lack of conformity of the goods with the contract is so significant that it justifies a price reduction or withdrawal from the contract without first seeking recourse to protective measures such as replacement or repair,

it is clear from our declaration or the circumstances that we will not bring the goods into conformity with the contract within a reasonable time or without excessive inconvenience to you.

18. The reduced price must be in proportion to the price under the contract in such a way that the value of the non-conforming goods bears to the value of the conforming goods. 19. We will refund any amounts due to you as a result of exercising the right to a price reduction immediately, no later than 14 days from the date of receipt of this declaration.

20. You may not withdraw from the contract if the lack of conformity of the goods with the contract is immaterial. However, it is presumed that the lack of conformity of the goods with the contract is material.

21. In the event of withdrawal from the contract, you must return the goods to us immediately, at our expense. We will then refund the price of the goods immediately, no later than 14 days from receipt of the goods or proof of their return. We will refund the price using the same method you paid for the goods, unless you agree to a different method of refund.

22. If the complaint is rejected, we will return the goods in question.

23. If the Customer is an Entrepreneur, the parties exclude liability under warranty.

§ 12 Personal Data

The submission of personal data by the user through the store is subject to our Privacy Policy, which can be found here: velazo.pl/policies/privacy-policy

§ 13 Other Provisions

Agreements concluded through the Online Store are concluded in Polish.
When communicating with you, our company uses devices for remote communication, such as email and telephone. We do not use other means of online communication.
If we inform you of a price reduction for our products, we will also provide information about the lowest price for that product, which was valid in the 30 days prior to the introduction of the reduction.
Customer reviews of our products posted in our store are authored solely by customers who have purchased our products. We do not post or commission others to post false reviews, nor do we distort the opinions of our customers in order to promote our products.
Any disputes arising between the Seller and a User who is not entitled to consumer protection will be submitted to the court having jurisdiction over the Seller's registered office.
The Seller reserves the right to amend the Terms and Conditions due to changes in legal regulations, payment methods, and delivery methods. to the extent that such changes affect the implementation of the provisions of these Terms and Conditions. The Seller will inform the Customer of any changes at least 7 days in advance.

In matters not regulated by these Terms and Conditions, generally applicable provisions of Polish law shall apply, in particular: the Civil Code; the Act on the Provision of Electronic Services; the Consumer Rights Act; and the Personal Data Protection Act.
The Customer has the right to use out-of-court complaint and redress mechanisms. To this end, they may submit a complaint via the EU ODR online platform available at: http://ec.europa.eu/consumers/odr/.

The Terms and Conditions are effective from December 1, 2023.

§ 14 CONTACT DETAILS

Questions regarding the Terms and Conditions should be directed to us at info@velazo.pl. Our contact details are provided below:

Brand name: VELAZO.

Company name: U2 COMPANY SP. Z O.O.

Telephone number: +48 573 202 087

Email: info@velazo.pl

Registered address:

UL. PUŁAWSKA 221 / 1, 02-715, WARSAW, Poland

NIP: 7011104333

REGON: 523032819