PRODUCT RETURN POLICY
PLEASE RETURN PRODUCTS TO THE ADDRESS
Address for returning products:
Velazo. U2 Company
Tel.: +48 573 202 087
E-mail: info@velazo.pl
M3, ul.Wiejska 63, 05-552, Łazy
- Please send the sink to the address indicated on the sticker on the box.
- We have several warehouses in Poland, so sending the item to the wrong address may significantly extend the refund or exchange time.
- If you cannot determine the correct address, please contact us by phone or email. We will be happy to help.
NOTE : Please DO NOT make a return via Poczta Polska, this will extend the refund or exchange time.
Right of withdrawal:
- A consumer who has purchased products in our online store has the right to withdraw from the contract.
- You can withdraw from the sales contract within 30 days.
- Please also be sure to complete the returns form:
https://velazo.pl/pages/return-form
Important information:
In case of return, the sink and accessories must be undamaged and must not show any traces of use.
According to art. 34 sec. 4 of the Act of 30 May 2014 on consumer rights (Journal of Laws 2014, item 827, as amended), the consumer is liable for any reduction in the value of the item resulting from its use in a manner that goes beyond what is necessary to establish the nature, characteristics and functioning of the item. In the event of damage to the item or signs of use, the seller has the right to seek compensation for the reduction in the value of the item.
Payment Refunds:
All refunds are made to the previously provided bank account after receiving and checking the returned products, but no later than within 14 days.
You are welcome
Detailed information:
Detailed information on withdrawal from the contract can be found in our Regulations.
Contact:
Velazo. U2 Company
Tel.: +48 573 202 087
E-mail: info@velazo.pl